Clear answers to the questions that matter most.

Gridline Logistics is one of the world's leading supply chain management companies. We provide end-to-end logistics solutions including ocean and air freight forwarding, contract logistics (warehousing and fulfillment), customs brokerage, and specialized services such as pet travel. We operate in 170+ countries with over 78,000 employees.

You can request a quote through our Contact page, by calling our commercial team, or by emailing enquiries@gridlineexpress.com. To receive an accurate quote, please have your origin and destination, cargo details (dimensions, weight, commodity type), and required delivery timeline ready.

Yes. Gridline Logistics serves businesses of all sizes — from SMEs shipping a few pallets per month to Fortune 500 companies with fully outsourced global supply chains. Our solutions are scaled and priced accordingly.

Gridline Logistics combines freight forwarding, contract logistics, customs support, pet travel, and real-time tracking in one coordinated service model. Clients get one accountable logistics partner instead of disconnected point solutions.

FCL (Full Container Load) means your cargo fills an entire container — typically more cost-effective for larger shipments and faster because your container is not consolidated with others. LCL (Less-than-Container Load) means your cargo shares a container with other shippers' goods, making it ideal for smaller shipments where you only pay for the space you use.

Transit times vary by trade lane. Common examples: Asia to Europe 25–32 days, Asia to US West Coast 14–18 days, Asia to US East Coast 28–35 days, and intra-Europe 3–10 days. These are port-to-port estimates — door-to-door times include origin and destination drayage plus customs clearance.

Air freight is best when shipment urgency outweighs cost — for time-sensitive goods, high-value cargo, or supply chain disruptions requiring emergency restocking. Ocean freight is more cost-effective for non-urgent, high-volume, or low-value-density cargo. Our freight mode advisors can help you model the right choice for your specific situation.

Yes. Gridline Logistics's licensed customs brokers operate in 170+ countries. We handle all import/export declarations, tariff classification, duty optimisation, and compliance documentation — ensuring your cargo clears customs efficiently and without costly delays.

Yes. Our specialized project logistics teams manage heavy lift, out-of-gauge, and complex multi-modal project moves for industries including energy, mining, and construction. We handle route surveys, permits, specialized equipment, and end-to-end coordination.

Yes. Gridline Logistics operates one of the world's largest IATA-certified pet relocation services, moving dogs, cats, birds, and other animals across 120+ countries. Our dedicated pet travel team manages all documentation, health certificates, airline bookings, and door-to-door transport.

We specialize in the transport of domestic pets including dogs, cats, rabbits, and birds. We also handle certain exotic animals and livestock with appropriate permits. Some breeds and species face import restrictions in specific countries — our team will advise on eligibility when you request a quote.

Requirements vary by origin and destination country. Commonly required documents include: a valid microchip (ISO 15-digit), rabies vaccination record, health certificate issued by an accredited veterinarian, and destination country import permit. Some countries also require a rabies titre test. Gridline Logistics's pet travel specialists will provide a complete document checklist specific to your journey.

Contact our pet travel team via the Contact page or call our dedicated pet travel line. We recommend initiating the process at least 6–8 weeks before your travel date, as health certificate and permit processing times vary by country.

Gridline Logistics's pet travel team works exclusively with IATA-certified animal handlers and airlines with proven animal welfare standards. Pets travel in climate-controlled, pressurized cargo holds on approved airlines. We monitor all connections and provide status updates throughout the journey.

You can track any Gridline Logistics shipment at gridlineexpress.com/tracking using your Gridline Logistics reference number, bill of lading, or container number. Real-time tracking is available 24/7 with milestone updates, estimated arrival times, and exception alerts.

You will need one of the following: a Gridline Logistics shipment reference number, a bill of lading number, a container number, or an air waybill number. These are provided in your shipment confirmation documents.

Yes. Gridline Portal gives you full visibility across your shipments, documents, invoices, and reports. Contact your account manager or visit our website to register for portal access.

Yes. Gridline Logistics offers EDI (Electronic Data Interchange) and API integrations for enterprise clients who wish to receive shipment data, milestone events, and documentation directly within their own ERP or TMS systems. Contact our technology team for integration options.