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Legal

Terms & Conditions

These terms govern your use of Gridline Logistics services, website, and digital platforms. By using our services, you agree to be bound by these terms.

General

Acceptance of terms

By accessing or using Gridline Logistics services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

Last updated: March 2026

These Terms & Conditions ("Terms") constitute a legally binding agreement between you and Gridline Logistics. They apply to all services provided by Gridline Logistics, including but not limited to freight forwarding, customs brokerage, contract logistics, pet travel, and use of our website and digital tools.

Gridline Logistics reserves the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised Terms.

Services

Scope of services

  • Ocean freight forwarding — governed by applicable bills of lading and maritime law
  • Air freight — subject to IATA conditions and the Warsaw/Montreal Convention
  • Ground and rail transport — governed by CMR and local transport regulations
  • Customs brokerage — performed as your authorized agent under applicable customs law
  • Contract logistics — governed by individual warehouse and fulfillment agreements
  • Pet travel — subject to IATA Live Animals Regulations and destination country requirements
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Liability

Limitation of liability

Gridline Logistics liability is governed by international conventions and applicable local law.

Freight liability

Liability for loss or damage to cargo is limited to the amounts specified in the applicable international convention (e.g., Hague-Visby Rules for ocean, Montreal Convention for air). Additional cargo insurance is strongly recommended.

Consequential damages

Gridline Logistics shall not be liable for indirect, incidental, special, or consequential damages including lost profits, business interruption, or loss of data — regardless of the cause of action.

Force majeure

Gridline Logistics is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, or carrier disruptions.

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Your obligations

Customer responsibilities

To ensure smooth service delivery, customers are responsible for the following.

  • Providing accurate shipment information including weight, dimensions, and commodity descriptions
  • Ensuring all cargo complies with export/import regulations and is not prohibited or restricted
  • Obtaining necessary licenses, permits, and certificates for regulated goods
  • Properly packaging and labeling cargo according to transport requirements
  • Maintaining valid account credentials and not sharing login details
  • Paying invoices within agreed payment terms
Website & legal

Website use and governing law

Terms governing your use of Gridline Logistics digital platforms, intellectual property, and dispute resolution.

Intellectual property

All content on this website — including text, graphics, logos, and software — is the property of Gridline Logistics or its licensors and is protected by copyright and trademark law.

Permitted use

You may use this website for lawful purposes related to our logistics services. You may not copy, reproduce, or redistribute content without our prior written consent.

Account security

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized access. Gridline Logistics is not liable for losses arising from unauthorized account use.

Governing law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the relevant Gridline Logistics entity is incorporated, without regard to conflict of law principles.

Dispute resolution: Any disputes arising from these Terms or Gridline Logistics services shall first be subject to good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the International Chamber of Commerce (ICC).

Nothing in these Terms limits any rights you may have under mandatory consumer protection laws in your jurisdiction.

Questions?

Need clarification on our terms?

Our team is available to discuss any aspect of our terms of service or to address specific requirements for your logistics needs.

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